In most cases, yes — you're not obliged to use whichever recovery operator your insurer nominates, or the police-appointed recovery firm beyond getting your vehicle off the road safely in an emergency.
Using an accident management company like MotorClinicUK means recovery is arranged as part of a single, coordinated process, rather than something you organise separately from your replacement vehicle and claim. Our local recovery network covers Leicester and every district of Leicestershire, so response times are typically faster than a national call-centre service.
There's no cost to you for recovery arranged through a non-fault claim, and it's arranged in the same call as your replacement vehicle and claims support.
Call 0116 2018 111 as soon as possible after your accident to get recovery moving quickly.